Quality & Security
Delivering peace of mind
Quality and dependability are standard features of every single one of our otherwise highly bespoke solutions.
At Surf, we understand that you just want to get on with your operations. So we give you our commitment to delivering quality and dependability across all products and services.
In fact, it’s our number one priority to conform to the highest of standards, backed by a quality management system to ISO 9001:2015.
No one takes security more seriously. We are accredited to information security standard: ISO27001:2013 and have acheived accreditation to the Government’s Assured Service requirements CAS(T).
We use Transmode and Cisco carrier-class network equipment. We also employ autonomous ring protection schemes together with diverse fibre cable routes to ensure fast traffic protection switching against cable failure.
All our colocation sites are protected with high-security perimeter fencing, advanced lighting and monitored intruder systems. Government standard locks are used throughout and only authorised personnel are permitted to access the sites.
We aim to achieve target availability over the core network of 99.95%. Typically, we achieve actual availability of 99.998% on our ring protected services.
Surf operates 2 network management centres 24 x 365. Maintenance teams have an immediate response time and four hour fix targets for all bandwidth service affecting faults.
High Performance Service Level Agreements
Maintaining high levels of performance is important to us because our customers demand it. From when you ask until we install, the clock is ticking.
We aim to provide a responsive turnaround to the highest of standards. We also know that if things go wrong you want peace of mind that they can be fixed without the worry of “hidden costs”.
That’s why Surf offers high performance service level agreements.
Ask us how we can exceed your expectations.